Returns & Exchanges

At Woolx, we want you to love your merino wool gear as much as we do, which is why we offer a 30-day window for returns and exchanges on all items in original condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution so you can get back to your adventures.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  After submitting your request, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Package and Ship

  Place your unworn, unwashed items with original tags attached into the original shipping bag or a similar protective mailer.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.